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FAQ

What are your timings?

We’re open every day, between 9am and 9pm. SPA.ce closes only on the 25th of December every year.

Is it a good idea to arrive a few minutes before my appointment?

We recommend you arrive at least 10 min before your appointment, this will give you the time to relax and soak in our ambience while our therapist preps for your session.

Will someone help me choose a suitable treatment?

Yes, either the front office manager / executive or the therapist will help you choose a suitable treatment.

What products do you use in administering your services?

The products we use at SPA.ce have been chosen with great care to give you the best results. Our signature organic products are handmade from the choicest natural herbs, oils, and spices.

Lavender Cologne:
Made from a divine combination of Lavender, Rosemary, Thyme, Bergamote, and Ginger, our Lavender Cologne works wonders in inducing deep relaxation and toning your skin. It relaxes your joints, boosts your circulatory and nervous systems and improves immunity.

Rose Cocktail:
We generally recommend Rose Cocktail for women since it has a strong floral scent. Its oil is extracted from hand-picked pink rose buds and the addition of geranium and peach gives you the sweet taste of calm in an instant. It tones your skin and diminishes the appearance of wrinkles. Repeated use adds a soft glow to your skin, making it look young and supple.

Sandal Saffron:
As the name suggests this product uses the right balance of sandalwood and saffron to cleanse and heal your skin. It gives your skin an instant glow by stimulating your nerve endings. It is especially effective in treating sensitive, dry, chapped or inflamed skin.

De-stress Oil:
Our De-stress Oil is the antidote to all your aches. The balanced combination of ginger, wintergreen, eucalyptus, camphor and rosemary relieves pains and aches. It generates heat to relax inflammation and numbs nerve-endings to reduce pain.

Is there a dress code I must follow?

You’re free to dress to suit your comfort. All therapy rooms at SPA.ce come with attached showers. In case, you’re headed somewhere important after your session, you can take a shower and get dressed in the therapy room.

Can I ask the therapist to adjust the pressure during a massage?

Yes. It is recommended that you communicate with your therapist during the massage. It is important that you are comfortable with the amount of pressure being exerted, or the technique being used.

Do you offer gift vouchers for treatments at your spa?

Yes, we offer some exciting gift vouchers that are great for any occasion. We guarantee that your loved ones will enjoy a relaxing time at SPA.ce To know more about our offers visit (insert link to gift vouchers page) or get in touch with us.

Should I make an appointment before I visit the spa?

Yes, we suggest you make an appointment, however we do accommodate walk-ins based on the availability of our therapists.

What happens if I don’t make it in time for my appointment?

We request you to inform us if you are unable to come in time.

Should I take a shower before or after a massage?

Taking a shower before your massage isn’t compulsory, however it’s recommended since it gives you a deeper sense of relaxation. In case you’d like to take a shower before your session please arrive 20 minutes prior to your appointment.
We suggest you to take shower after the session. A warm shower after a massage can be wonderfully soothing. All our rooms are equipped with shower area. Taking a shower wouldn’t be necessary for services like facial, manicure and pedicure.

Should I know of any specific payment policies?

We accept all major credit cards except Amex, bank transfers if paid in advance and cash.

Should I inform my therapist about my health conditions?

Yes. Please be sure to inform your therapist of specific health conditions such as high BP or low BP. You should also let them know if you’ve been through any surgeries, have a pacemaker or are pregnant. Also, inform the therapist in case you are sensitive / allergic to anything.

Can I ask for a specific therapist?

Yes, you may request for a specific therapist. However, you have nothing to worry about in case they are unavailable. All our therapists are equally trained and experienced in the treatments they offer.


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